Delivery/Returns
Delivery & Returns
All deliveries are subject to stock and availability.
Please note, as we use Royal Mail and UPS courier to
deliver goods, we cannot guarantee delivery days or times. These may vary due
to circumstances beyond our control, and therefore we cannot be held liable for
non-delivery on a specific day or time.
Your Order:
Thank you for ordering from ToolVendor. We hope that you are
pleased with our products and that they arrived in good time.
Problems with your order:
If something is incorrect with your order, please see the
following advice:
Damages or Incorrect Items Delivered:
If the item received is damaged or different to what you
have ordered, please inform one of our Customer Services team by emailing support@toolvendor.co.uk, who will
arrange for a replacement and collection.
Please ensure the item is unused and in original packaging
and undamaged condition.
Our customer services team will advise you on the packaging
and labelling of the item for return.
Shortages:
All shortages must be reported to us within 48 hours of
receipt of goods. To do so, email support@toolvendor.co.uk
within the allotted time and quote your order reference.
Faulty:
If you believe there to be a fault under the manufacturer's
warranty, please return them to us for inspection. The warranty covers failure
of the product and or materials used in the product. It does not cover fair
wear and tear or products damaged in use. If you are unsure of the right
product for your application, please call us for technical advice.